During the past decade, the changing marketplace has fostered a re-examination of management strategies, leadership and work. There have been increased demands on corporations to increase quality and productivity, meet the challenge of global competition, respond more effectively to change and uncertainty, create a friendlier work environment and reduce costs. These factors have had a profound impact on how we develop and manage people.
In any organization, the firstline supervisors work, plan, manage and live at the point of execution. It is these supervisors who can make the greatest difference in productivity, quality and levels of service, if they have the right tools and training to be proactive in their approach.
This focus on management/supervisory development is based on the recognition that the supervisor is the key to proper transmission of management’s objectives to hourly employees and must be an effective communicator. This is often not the case in most circumstances and it is important to work toward changing this.
The AMS Group will design and conduct a supervisory/managerial development program tailored to specific client needs and requirements, ensuring improvements in organizational effectiveness. Programs consist of both formal training and individual coaching and reinforcement to ensure application of concepts to the realities of the workplace. This reinforcement process is designed to help supervisors make positive changes in their own behavior through the application of workshop activities to work realities.