The company had acquired this business unit prior to winning a major, long term US Government contract. After a year, the integration work was grossly past due and over budget and there were major functionality issues. After a comprehensive “replan” was approved by the customer, our consultants were engaged to assist with the redesign of the operating model for the system design, development, test and deployment teams.
Additionally, as management looked ahead at the growing commercialization of space applications, the need to shift the mindset of frontline managers was clear. The old approach of seeking perfect solutions at any cost was no longer appropriate. Real time data and insights across the value chain empowered frontline and middle management with collaborative working across previously independent silos of the business.
The engineering-centric culture needed to be balanced with more effective work and management processes to ensure optimal resource utilization:
First line team leaders lacked the real time data insights, visibility, tools and training to manage effectively. Few teams tracked team-level performance and continuous improvement efforts were sporadic.
We designed and implemented a plan to ensure that our client would be equipped, from a managerial perspective, to deliver the contract functionality, on time, with optimal efficiencies. Real time data with visibility across business areas empowered front line managers to utilise resources more efficiently.