This assignment involved the Residential Mortgage Servicing organization of one of the largest and most successful regional banks in the U.S. Our client ranked among the top mortgage companies in the country. The Mortgage organization was pursuing an aggressive growth strategy.
The client recently had consolidated operations from three to two centers, moved functions between centers and reduced staff by nearly 15%. We were hired to redesign and streamline both management and business processes to accomplish three objectives:
New acquisition strategies, high volumes of refinancing activity and consolidation of the servicing market clearly demanded a new operating model for this client.
We designed and implemented a new operating model in two service centers to ensure that our client would be equipped, from a managerial and business perspective to deliver its strategic agenda.